Items may be exchanged if found to have a factory defect within seven (7) days subject to the following guidelines:
1.) Original sales invoice must be presented as proof of purchase.
2.) Item must be exchanged within 7 days from date of purchase.
3.) Item must be in the same condition as when purchased, with its original packaging (e.g., in box, with complete accessories, operational, no cosmetic defect). Repair or replacement of damaged items due to factory defect will be offered until supplies last, otherwise store credit will be applied.
As per Republic Act No. 7394 (or The Consumer Act of the Philippines), change of mind does not entitle you to a refund or an exchange. Exchange policy will be in conformity with DTI policy and subject to applicable Dealer’s/Manufacturer’s Guarantee. Please note, for made-to-order items and “as-is” clearance items, an exchange or refund shall not be accepted.