STANDARD PRODUCT WARRANTY
All products come with a standard manufacturer’s warranty against factory defects of sixty (60) days. Repair or replacement of damaged items due to factory defect will be offered until supplies last, otherwise store credit will be applied.
If a factory defect is discovered, kindly email us a copy of your sales invoice together with photos of the item for our review.
We reserve the right to inspect and verify the cause of damage to the items. If it is determined that the damage was caused by misuse or mishandling OR limitations as described below, appropriate repair and service fees may be charged. Likewise, if item was assembled or serviced by a person not authorized by La-Z-Boy, the product warranty is deemed void.
LIMITATION APPLICABLE TO ALL WARRANTIES
All warranties are to the original purchaser from authorized La-Z-Boy Philippine dealers only. Warranties are not transferable. Proof of purchase is required for all claims.
All warranties are limited to manufacturing and material defects that appear under normal, residential use. Additional limitations described herein apply.
Warranties are voided by evidence of excessive soiling, improper cleaning or treatment, abuse, or abnormal use or use contrary to the advisories or instructions contained herein. Warranties do not apply to products used for rental, business, commercial, institutional, or other non-residential uses.
The warranty only covers normal use, specifically the malfunction of the mechanism, frame, foam, leather or fabric covers, including the electronic components that come with the products. These are all covered by the warranty based on the date on the sales invoice.
LIMITED WARRANTY FOR SPECIFIC PRODUCTS/PARTS
Your La-Z-Boy Furniture is made in high specification and standards under the license of La-Z-Boy Incorporated, Michigan, USA., especially designed to sit and/or recline support a maximum weight of 120 kg (*For Recliner Models)
A. Frame- 10 years
B. Recliner Mechanism- 10 years
C. Leather - 1 year
The warranty of leather will not be covered under the following:
1. The nature of Leathers after its use:
examples but not limited to: wrinkled, ridged / creased or skin and color changed such as skin fading or cracking in a topical area.
2. In case of misuse or lack of maintenance by the instructions:
examples but not limited to: Pen marks, Scratched by pets, Liquid exposure, Leather decompose and torn from the seam stitching or chemicals that make leather stain or crack and any accidents.
*Top layer leather (Top Grain) - Due to bleaching process, there is a chance of visible nature's imperfections (scratches, scars, etc.) comparing dyed and embossed processes, well maintained care is required.
Please note the warranty does not apply to fabric covers provided by the other suppliers, or defects arising from negligence or misuse such as soiling, fading, wrinkling, creasing, accidents or imprudent cleaning.
D. Foam - 2 year
Foam and Fiber will be tightly compressed a little over time. This is considered normal. An unusual deflate of foam (more than 2 cm.) will be covered by the warranty excepting any fiber deflate.
E. Regular Fabric - 1 year
Fabric Covers (Not Included Aprons) - Please note the warranty does not apply to fabric covers provided by the other suppliers, or defects arising from negligence or misuse such as soiling, fading, wrinkling, creasing, accidents or imprudent cleaning.
F. Iclean Fabric - 1 year (specific stains) – see iclean warranty
G. Electrical Components (for Power series) - 1 year
Electronic Components - Do not cover a damage caused by short circuit, natural disasters or user negligence.
What is your exchange policy?
Items may be exchanged if found to have a factory defect within seven (7) days subject to the following guidelines: 1.) Original sales invoice must be presented as proof of purchase. 2.) Item must be exchanged within 7 days from date of purchase. 3.) Item must be in the same condition as when purchased, with its original packaging (e.g., in box, with complete accessories, operational, no cosmetic defect). Repair or replacement of damaged items due to factory defect will be offered until supplies last, otherwise store credit will be applied.
As per Republic Act No. 7394 (or The Consumer Act of the Philippines), change of mind does not entitle you to a refund or an exchange. Exchange policy will be in conformity with DTI policy and subject to applicable Dealer’s/Manufacturer’s Guarantee. Please note, for made-to-order items and “as-is” clearance items, an exchange or refund shall not be accepted.