iClean™ Warranty Information
STANDARD PRODUCT WARRANTY
All products come with a standard manufacturer’s warranty against factory defects of sixty (60) days. Repair or replacement of damaged items due to factory defect will be offered until supplies last, otherwise store credit will be applied.
If a factory defect is discovered, kindly email us a copy of your sales invoice together with photos of the item for our review.
We reserve the right to inspect and verify the cause of damage to the items. If it is determined that the damage was caused by misuse or mishandling OR limitations as described below, appropriate repair and service fees may be charged. Likewise, if item was assembled or serviced by a person not authorized by La-Z-Boy, the product warranty is deemed void.
LIMITATION APPLICABLE TO ALL WARRANTIES
All warranties are to the original purchaser from authorized La-Z-Boy Philippine dealers only. Warranties are not transferable. Proof of purchase is required for all claims.
All warranties are limited to manufacturing and material defects that appear under normal, residential use. Additional limitations described herein apply.
Warranties are voided by evidence of excessive soiling, improper cleaning or treatment, abuse, or abnormal use or use contrary to the advisories or instructions contained herein. Warranties do not apply to products used for rental, business, commercial, institutional, or other non-residential uses.
The warranty only covers normal use, specifically the malfunction of the mechanism, frame, foam, leather or fabric covers, including the electronic components that come with the products. These are all covered by the warranty based on the date on the official receipt.
iClean™ Warranty
iClean™ fabrics have a limited warranty for 1 year for specific stains, for nap loss, seam failure and fabric separation applies.
Warranty is void if fabric treatment is applied.
Stains covered by the warranty consist of:
• Beer
• Chocolate Syrup
• Coffee
• Washable Magic Marker
Stains that are not covered by the warranty consist of:, but are not limited to:
• Oil-based products (such as salad dressing and lotion)
• Wax-based products (such as candle wax and crayons)
• Ink marks
• Mustard
IMPORTANT : The customer is responsible for cleaning as outlined in the Fabric and Leather Care of La-Z-Boy only.
A sample is required of the stained area for reimbursement of part cost under the terms of the warranty
Recommended Cleaning Instructions
There are two types of stains:
A liquid spill : Beer, Coffee, Juices, Milk, Soda, Tea, Urine, Wine
A non-liquid spill : Chocolate Syrup, Dirt, Ice Cream, Jelly, Ketchup, Salsa, Washable Magic marker.
When cleaning a liquid spill, immediately blot the fabric surface with a white cloth/towel to remove the spilled liquid. To spot clean the spilled area, soak a white clean cloth/towel in a soap and water mixture and clean the stained area in a gentle circular motion. If needed, take a damp, clean white cloth and go over the affected area to remove any soap residue from the fabric. Do not over wet the material. Pile fabrics may require additional light brushing in the stained area with a non-metallic, soft bristle brush to restore the appearance of the fabric or to reset the nap/pile direction. If the soap and water mixture does not remove the stain completely, then repeat the above process using a multi-purpose cleaner (such as Woolite Fabric and Upholstery Cleaner). Cushion covers should not be removed and laundered. On pile fabrics, the entire panel may need to be cleaned in a seam to seam fashion to restore the overall appearance of the fabric.
When cleaning a non-liquid spill, immediately remove the excess spilled material from the fabric by lifting the spilled material off the affected area with a butter knife and accumulating the spilled material onto a white cloth/towel. To spot clean the spilled area, soak a white clean cloth/towel in a soap and water mixture and clean the stained area in a gentle circular motion. If needed, take a damp, clean white cloth and go over the affected area to remove any soap residue from the fabric. Do not over wet the material. Pile fabrics may require additional light brushing in the stained area with a non-metallic, soft bristle brush to restore the appearance of the fabric or to reset the nap/pile direction. If the soap and water mixture does not remove the stain completely, then repeat the above process using a multi-purpose cleaner (such as Woolite Fabric and Upholstery Cleaner). Cushion covers should not be removed and laundered. On pile fabrics, the entire panel may need to be cleaned in a seam to seam fashion to restore the overall appearance of the fabric.
* To make the soap and water mixture, take 1 teaspoon of a liquid detergent such as Tide and mix it with 16 oz. of water in a bowl or plastic container.
